As hotel carpet goes, this is pretty boring.
Its pattern meets the requisite busy rule to hide foot traffic, but it’s very light. Tip a glass of red wine or kool-aid, and you’ve got a stain.
Especially if the guest doesn’t report it right away. (It’s in the guest rooms.)
Give me an intense color and some curly cues any day!
Posted in Business, Commentary, Design, Furniture, Humor, Travel
Tagged Business, carpet, cleaning, commentary, design, foot traffic, furniture, hotel, Humor, pattern, stains, Travel, under foot, wine
A friend in the education biz recently developed a course on customer service for his company.
I provided some general communication tips, but realized today that I didn’t mention a personal perspective that I have gained from years on the phone with customer service representatives:
If the customer service representative speaks with a Southern accent, I:
a) believe they want to help me;
b) have found that they do help me; and
c) am in a better mood when I hang up because they are friendly — regardless of how I felt when started the call.
Now, I tend to believe that the people on the call on true Southerners. You can’t fake that hospitality…
Or can you?
It’s something the companies who depend on customer service — and, really, what company these days doesn’t — need to consider. We can teach people how to lose an accent…
Why not teach customer service folks to have one?
Posted in Business, communication, customer service, Education, Friends, Humor, Life, Relationships, Technology, Travel
Tagged accents, bless your heart, Business, communication, customer service, customer service representatives, education, fake it, friendly, friends, good mood, help me, Humor, keep calm and fake a Southern accent, life, Mood, Relationships, South, Southern accent, Southern hospitality, Southerners, technology, telephone, Travel
Today, I was in a conference room in Lucerne for eight hours.
No sunshine. No city views. No sightseeing.
But after dinner, I again was charmed by my hotel and the square it overlooks.
In the daylight, the front facade of the Hotel des Balances in Lucerne is awash with color, the figures and ornate border giving the building an almost candy-colored glow.
(They stand behind this sugary start by delivering a customized oval of chocolate on our pillows each night.)
When the sun sets, the hotel and the other painted buildings in the square loose their characteristic colors but not their charm. Most businesses close by seven o’clock, so there is only the sound of foot traffic on the cobblestone, and the street lights make the architecture appear more whimsical.
I took this photo from my hotel balcony, which overlooks the front entrance.
And because many of you couldn’t concentrate after you read the word ‘chocolate,’ here is that mint I mentioned.
Pretty snazzy, huh?
Posted in Business, Commentary, Humor, Life, Travel
Tagged architecture, building, candy colored, chocolate, chocolate mint, city square, cobblestone, color, conference room, foot traffic, hotel, Hotel des Balances, Humor, life, Lucerne, painted buildings, pillow, sightseeing, sugary, Switzerland, Travel
Business travel can suck…
but not when they send you somewhere breathtaking.
I arrived in Zurich this morning and hopped a train to nearby Lucerne, a beautiful city that has everything you probably associate with Switzerland.
Moutains. A gorgeous lake. A slice of history around every corner. And a slice, too. (There are a lot of pizzerias…not that I’m complaining ).
I spent the day walking around this compact little town. I quickly abandoned my map and decided to see what I would see.
I saw an amazing art installation at a local school.
And a proud pup or two. (This is Figo.)
I also noticed that, in this pedestrian city, no one jaywalks. They don’t smile at passersby, either. And the church bells peal on the hour, which was rather beautiful.
Tomorrow I have to work (what?) and there is talk of rain, but I hope to fit in some indoor sightseeing during my brief visit.
Posted in Business, Commentary, Humor, Life, Photography, Travel
Tagged Business, church, church bells, commentary, Dogs, Humor, jaywalking, lake, life, Lucerne, mountains, passersby, photography, rain, Switzerland, Travel, travelogue, weathet, Zurich
I am at a training program in Dallas, and all the materials include my middle name.
Oh, the humanity.