Category Archives: Business

Time for a knap

I spent most of last week on ‘planes, trains and automobiles.’ Unlike Steve Martin and John Candy in the iconic film of the same name, I suffered only minor delays in my journeys, but was constantly annoyed by one group of travelers —

Backpackers

backpack in airport

Backpackers clog the aisles of both airplanes and trains and, for reasons unbeknownst to me, appear to have no idea of the additional girth their over-the-shoulder luggage adds to their body. They careen down the center aisle, bumping people on either side (and behind when they need to back up).

Apparently the backpack cushions their body from all collisions too, because they never seem to notice or feel the need to apologize.

So, if any backpackers are reading this, take note the next time you travel. You leave behind a wake of bruised body parts and bad attitudes…

And they all have your name on ’em.

Toes knows

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Here is the latest entry in my proposed coffee table book on hotel carpeting.

Bonus points if you can guess what US state I’m in!

Attention HR

I have never worked for a company that practiced ‘Summer Fridays’ — ending the work day at noon or 1pm during the warmer months.

But today I worked witha company that celebrates Summer Fridays. And had drinks with a friend whose agency practices Summer Fridays.

summer friday

I heartily approve.

Your attention, please

sign

Perfect pair

AMC

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Sweetarts

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I love you both.

How many matinees have I enjoyed with popcorn in one hand, Sweetarts in the other, and a large diet soda in the seat’s cup holder?

But, alas, that’s only memory now.

For some reason, you two have parted ways, and my favorite movie candy is no longer available at the AMC concession counter.

I have expressed my disappointment at the theatre. I have requested Sweetarts’ return in online surveys. But today —

I’m takin’ it to the tweets.

Resolve your differences.  Bring sweet and salty together again. The weekend is here…

And the Egg wants to see a movie.

Underfoot

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As hotel carpet goes, this is pretty boring.

Its pattern meets the requisite busy rule to hide foot traffic, but it’s very light. Tip a glass of red wine or kool-aid, and you’ve got a stain.

Especially if the guest doesn’t report it right away. (It’s in the guest rooms.)

Give me an intense color and some curly cues any day!

Bless your heart

A friend in the education biz recently developed a course on customer service for his company.

I provided some general communication tips, but realized today that I didn’t mention a personal perspective that I have gained from years on the phone with customer service representatives:

southern accentIf the customer service representative speaks with a Southern accent, I:

a) believe they want to help me;

b) have found that they do help me; and

c) am in a better mood when I hang up because they are friendly — regardless of how I felt when started the call.

Now, I tend to believe that the people on the call on true Southerners. You can’t fake that hospitality…

Or can you?

It’s something the companies who depend on customer service — and, really, what company these days doesn’t — need to consider.  We can teach people how to lose an accent…

Why not teach customer service folks to have one?