Category Archives: Friends

Words matter

Everyone should have an opportunity to read the closing paragraph of the Supreme Court ruling–authored by Justice Anthony Kennedy–that has changed our country for the better.

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Simply beautiful.

#SCOTUS #MarriageEquality

Attention HR

I have never worked for a company that practiced ‘Summer Fridays’ — ending the work day at noon or 1pm during the warmer months.

But today I worked witha company that celebrates Summer Fridays. And had drinks with a friend whose agency practices Summer Fridays.

summer friday

I heartily approve.

That’s the ticket

Entourage-MovieI never watched Entourage.

Much like Lost, Mad Men and The Unbreakable Kimmy Schmidt, I just didn’t get around to it.

Yet after each season was over, I survived without them.

And I felt stronger. Better. Faster.

My friend Wendy Molyneux, who happens to be a writer for the very watchable and Emmy-winning Bob’s Burgers, not only didn’t watch Entourage, she hated it. With a singular passion.

In fact, the only way she will watch the new Entourage movie is if she can raise $10,000 to donate to CureSearch. Because she hates pediatric cancers even more than she  hates Entourage.

Me, I hate every kind of cancer. And I want to help Wendy raise the money as quickly as possible. Plus, I kinda love the idea of her sitting through this film. She’ll probably tweet her agony to the masses, and that will be hilarious.

So give if you can.  We both appreciate it.

Bless your heart

A friend in the education biz recently developed a course on customer service for his company.

I provided some general communication tips, but realized today that I didn’t mention a personal perspective that I have gained from years on the phone with customer service representatives:

southern accentIf the customer service representative speaks with a Southern accent, I:

a) believe they want to help me;

b) have found that they do help me; and

c) am in a better mood when I hang up because they are friendly — regardless of how I felt when started the call.

Now, I tend to believe that the people on the call on true Southerners. You can’t fake that hospitality…

Or can you?

It’s something the companies who depend on customer service — and, really, what company these days doesn’t — need to consider.  We can teach people how to lose an accent…

Why not teach customer service folks to have one?

Lottery deja vu

It’s hard to believe that it has been three and a half four years since I first saw The Book of Mormon in previews on Broadway.

I was in the audience twice in the first two weeks (in case it closed)…but luckily the critics and New York audiences agreed.

It was the “musical of the century.”

imageI won front-row orchestra tickets on Twitter for last night’s show. The faces have changed, and possibly some nuances of the staging, but it was just like seeing it for the first time.

Only better.

I made eye contact with the cast, said hello to the conductor and got spit on.

Spit on.

I got to take my friend Derek for his first-ever viewing.

This blog was created with a little help from my post last August, when I won the BOM Twitter lottery the first time.

Ya gotta listen

My boyfriend  and I just had a very spirited debate about ‘NPR voice’ — that deliberate monitone their radio announcers wear as a badge of honor, a nasal symbol of the inherent quality of their content.

He denies its very existence.

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It’s all that I can hear.

So I was cheered to read about a woman annoyed by a similar condition —

Poet’s voice

She makes a strong case. Check out her video proof.

Videos — yeah, that’s what I need…

Sit up straight

I have seen a lot of articles of late on how to achieve the desired posture while sitting at my desk.

desk postureI  didn’t use to have to worry about this kind of thing.

The folks who requisitioned my office furniture did.

But I home office — like more and more workers out there — so now the ergonomics of our home office space is up to us.

You can spend a lot of money on desks and chairs and ‘strategery’ your layout, but some spine czars say simple things like putting a pillow behind your back can make a big difference.

My favorite piece of advice?

Put a book on your head.  Your body automatically aligns itself to maintain balance.  I’ve tried this one, and it works — on me, a little too well.

You see, my head is really flat. I can slump and the book stays.

(That’s why I like this method so much.)