A friend in the education biz recently developed a course on customer service for his company.
I provided some general communication tips, but realized today that I didn’t mention a personal perspective that I have gained from years on the phone with customer service representatives:
If the customer service representative speaks with a Southern accent, I:
a) believe they want to help me;
b) have found that they do help me; and
c) am in a better mood when I hang up because they are friendly — regardless of how I felt when started the call.
Now, I tend to believe that the people on the call on true Southerners. You can’t fake that hospitality…
Or can you?
It’s something the companies who depend on customer service — and, really, what company these days doesn’t — need to consider. We can teach people how to lose an accent…
Why not teach customer service folks to have one?
Posted in Business, communication, customer service, Education, Friends, Humor, Life, Relationships, Technology, Travel
Tagged accents, bless your heart, Business, communication, customer service, customer service representatives, education, fake it, friendly, friends, good mood, help me, Humor, keep calm and fake a Southern accent, life, Mood, Relationships, South, Southern accent, Southern hospitality, Southerners, technology, telephone, Travel
Sometimes life is chaotic, and it’s nice to have a sense of order…
Even if it is only in your fruits and vegetables.
Brittany Wright is a photographer based in Seattle who is teaching herself to cook ‘anything and everything’ and, lucky for us, is documenting her efforts on her very colorful, very orderly Instagram account.
Here’s a peek at some of her artwork.
I feel more zen already.
Posted in Art, Design, Humor, Internet, Life, Photography
Tagged art, blood oranges, Brittany Wright, chaotic, cooking, cooking lessons, design, fruits, Humor, Instagram, Internet, life, line 'em up, orderly, photography, pineapple, rainbow chard, Seattle, sense of order, vegetables, zen
Every time I shake someone’s hand, people comment on how soft my hands are.
If only one person said it, I would shrug it off. But it’s become a thing.
What makes it especially weird is that I hate hand lotion. Never use it. And I’m not doing anything to pamper them.
So what gives?
Well, I started paying attention of late, and have decided that the one substance that comes in contact with my hands several times a day may be the reason:
Dawn dishwashing liquid
I wash my hands so many times a day because I’m feeding the dog and medicating the dog and cleaning up after his various and sundry bodily functions.
It’s like a TV commercial from the 50’s.
But then again, they are that soft.
Posted in Advertising, Animals, Beauty, Humor, Life, Relationships
Tagged 50's, advertising, animals, beauty, bodily function, Dawn dishwashing liquid, dog food, Dogs, hand lotion, hand shake, hands, Humor, life, medication, pamper, Relationships, soft hands, tv commercial
Can’t imagine my apartment without bookshelves in every room!
Ebooks are convenient , but real books feel, smell and look so good.
Hug a book today!
Posted in Books, Design, Home, Humor, Life
Tagged books, bookshelves, decor, design, ebooks, feel, home, hug a book, Humor, life, look, reading, smell, World Book Day
I am spreading a rumor today because I want it to be true.
Let’s make it so.
Galaxy Quest, one of my all-time favorite movies — a most excellent spoof of Star Trek (which was excellent in its own right) — is being ‘shopped around’ by Paramount TV.
There was so much to love about this movie…much of it evident in the photo.
Tim Allen. Sigourney Weaver. The great god Alan Rickman. Sam Rockwell. Tony Shalhoub. Even my friend Missi Pyle (not pictured) as an amazing alien.
I am doubtful a television version would include many (any?) of these fine folks, but the conceit of this sci-fi send-up is still fabulous enough to make it appointment TV.
Let’s make this happen, people who make it happen.
Never give up. Never surrender.
Posted in Celebrities, Comedy, Commentary, Entertainment, Humor, Life, Movies, Television
Tagged Alan Rickman, Alien, appointment television, celebrities, comedy, conceit, entertainment, Galaxy Quest, gossip, Humor, make it so, Missi Pyle, Movies, never give up never surrender, Paramount TV, rumor, Sam Rockwell, send-up, shopped around, Sigourney Weaver, spoof, Star Trek, Television, Tim Allen, Tony Shalhoub, you shall be avenged
Although today was an exception, the weather has been much warmer of late. So I’m packing away my winter clothing and putting the teapot on a high shelf.
But this infuser makes me want to pull out the English Breakfast one more time:
My daily cuppa seems much more exotic with this fellow exploring the depths of my favorite mug…
…or iced tea pitcher, perhaps?
Posted in Cooking, Food, Humor, Life
Tagged cooking, deep sea diver, food, hot tea, Humor, iced tea, infuser, life, pitcher, tea, teapot, warm weather, winter clothes