We hear about bad customer service all the time.
I want to highlight some amazing treatment I received from Miranda, a live chat representative at Discover Card.
As most of you probably know, I earn ‘cash back’ for using my Discover Card — a percentage of my monthly purchases. I can take that cash back as money; use it to pay online purchases; or buy gift cards from partner retailers.
I am a movie junkie…so I buy AMC Theatre gift packs every time.
For $20, I get two movie passes and a $5 gift card for concessions.
In New York City, that’s a $40 value since our movies costs so much more.
It’s a great deal.
Recently I was using some of those $5 gift cards at my local AMC theatre concession stand, and they didn’t work. I tried one after the other…
I used the live chat feature at Discover.com and told Miranda my troubles. When she found out that six of my $5 gift cards were sickly, she immediately sent me six complete AMC Movie Theatre gift packs.
That’s $120 worth of gift packets — $240 by NYC standards — for a mere $30 worth of bad cards for my inconvenience. Now, that’s amazing customer service — above and beyond what I expected.
Thanks, Miranda. (I gave you a great evaluation.)