Giving credit where credit is due

We hear about bad customer service all the time.

I want to highlight some amazing treatment I received from Miranda, a live chat representative at Discover Card.

As most of you probably know, I earn ‘cash back’ for using my Discover Card — a percentage of my monthly purchases.  I can take that cash back as money; use it to pay online purchases; or buy gift cards from partner retailers.

I am a movie junkie…so I buy AMC Theatre gift packs every time.

For $20, I get two movie passes and a $5 gift card for concessions.

In New York City, that’s a $40 value since our movies costs so much more.

It’s a great deal.

Recently I was using some of those $5 gift cards at my local AMC theatre concession stand, and they didn’t work. I tried one after the other…

Nothing.

I used the live chat feature at Discover.com and told Miranda my troubles.  When she found out that six of my $5 gift cards were sickly, she immediately sent me six complete AMC Movie Theatre gift packs.

That’s $120 worth of gift packets — $240 by NYC standards — for a mere $30 worth of bad cards for my inconvenience.  Now, that’s amazing customer service — above and beyond what I expected.

Thanks, Miranda. (I gave you a great evaluation.)