Lost in translation

First of all, I want to clarify —

This is not a rant. Think of it more as a ‘huh.’

Yesterday a package arrived at my door.  It was addressed to a man who hasn’t lived here in almost six years.

I quickly deduced he had selected his old address by accident while shopping online, so I called the company to see if I could help correct his error.

(How nice am I?)

Turns out the company’s customer service just isn’t set up for this type of communication.  All their scripts are for customers, not people like me trying to assist another customer.  The representative I spoke with understood the situation and was definitely working with me to help correct it, but she refused — or maybe wasn’t allowed to? — say anything that was not in her script.

So nothing she said to me made any sense.

Even after we figured out how to resolve the shipment error, she thanked me for my order and hoped I would return again.

You know?  Probably not.