After I have been working at a summit for three days in my role as master of ceremonies, it takes a while for me to turn off that host instinct.
When I was walking down the concourse at the airport last night, I found myself smiling widely at people I didn’t know and saying hi. It took a few minutes to stop.
Funny thing – – one of the gentlemen that I smiled at was one of our clients.
So that worked out.
Posted in Business, communication, Humor, Travel
Tagged airport, Business, conference, host, Humor, master of ceremonies, smile, Travel
Look what finally came in tbe mail:
Now, where should I hang it….
Posted in communication, Education, Humor, Life, New York City
Tagged communication, diploma, education, graduate certificate, Humor, life, New York City, NYU, publishing
“We’re visiting from Arizona.”
“Our town is about an hour outside of Tucson.”
“We took the ferry to the Statute of Liberty, and now we have to meet our daughter up at 96th and Broadway, so we’re taking the train up there. Hopefully we are on the right train — is this the right train?”
“We’ve found our way around the city pretty well so far…at least, I think we have.”
None of these comments are that remarkable…typical tourist conversation on the subway.
What is remarkable was this lady’s projection. I was all the way at the other end of the subway car, and it was like she was standing right in front of me.
The person she was talking to? Never caught a syllable.
One thing’s for sure — she will ever get lost in the city. Her family will be able to hear her coming and going.
Posted in communication, Family, Humor, New York City, tourism, transportation
Tagged Arizona, communication, conversation, daughter, family, ferry, Humor, i can hear you, megaphone, New York City, Statute of Liberty, subway, tourists, transportation, Tucson, vocal projection
For more than a decade, I have taught classes to university students and corporate clients alike, emphasizing the importance of communication.
But the cautionary tale on tonight’s Project Runway team competition drives the point home better than any workshop or one-to-one coaching session.
One team’s inability to communicate — about anything — led to a truly terrible garment and a very expected exit for one (since her partner had immunity).
Sorry Hanmiao — but you kinda had it coming.
Posted in communication, Entertainment, Fashion, Humor, Relationships, Television
Tagged cautionary tale, class, coching, communication, competition, designer, entertainment, Fashion, garment, Hanmiao Yang, Humor, Project Runway, Relationships, spoiler alert, talk, talk to each other, Television, university, workshop
When I got on the subway this morning, I overhead a woman introduce herself to a man standing close by. Apparently they has begun chatting on the platform.
She had already met her quota: speak to at least one stranger every day.
She probably didn’t know she was supposed to. But studies show that if you do, both you and the stranger will feel better.
Shhhhhhhiiiiiitttttt….we Southerners have known that all along.
Posted in communication, Friends, Health, Humor, Life, New York City, Relationships, transportation, Travel
Tagged communication, conversation, friends, Health, Humor, life, New York City, Relationships, stranger, subway, transportation, Travel
A friend in the education biz recently developed a course on customer service for his company.
I provided some general communication tips, but realized today that I didn’t mention a personal perspective that I have gained from years on the phone with customer service representatives:
If the customer service representative speaks with a Southern accent, I:
a) believe they want to help me;
b) have found that they do help me; and
c) am in a better mood when I hang up because they are friendly — regardless of how I felt when started the call.
Now, I tend to believe that the people on the call on true Southerners. You can’t fake that hospitality…
Or can you?
It’s something the companies who depend on customer service — and, really, what company these days doesn’t — need to consider. We can teach people how to lose an accent…
Why not teach customer service folks to have one?
Posted in Business, communication, customer service, Education, Friends, Humor, Life, Relationships, Technology, Travel
Tagged accents, bless your heart, Business, communication, customer service, customer service representatives, education, fake it, friendly, friends, good mood, help me, Humor, keep calm and fake a Southern accent, life, Mood, Relationships, South, Southern accent, Southern hospitality, Southerners, technology, telephone, Travel