Dear Time Warner:
Ms. King didn’t enjoy your phone calls, and who can blame her. Your customer service representatives called her — after she explained that they had the wrong number — an additional 74 times to harass her about a previous client’s unpaid bill.
Now a court says you owe her $229,500 under the Telephone Consumer Protection Act.
So, call me instead. I’m an actual Time Warner Customer. I even pay my bills. And I’ll only charge you…$1,000 a call.
Posted in Business, customer service, Humor, law, News, Relationships, Shopping, telephone
Tagged bargain, Business, call me, customer, customer service, Humor, law, news, shopping, telephone, Telephone Consumer Protection Act, Time Warner, unpaid bill
I love you both.
How many matinees have I enjoyed with popcorn in one hand, Sweetarts in the other, and a large diet soda in the seat’s cup holder?
But, alas, that’s only memory now.
For some reason, you two have parted ways, and my favorite movie candy is no longer available at the AMC concession counter.
I have expressed my disappointment at the theatre. I have requested Sweetarts’ return in online surveys. But today —
I’m takin’ it to the tweets.
Resolve your differences. Bring sweet and salty together again. The weekend is here…
And the Egg wants to see a movie.
Posted in Business, Commentary, customer service, Entertainment, Foods, Humor, Life, Movies, New York City
Tagged AMC theatres, Business, candy, commentary, concessions, customer service, entertainment, Foods, Humor, life, matinee, Movies, New York City, pair, popcorn, soda, Sweetarts, theater
A friend in the education biz recently developed a course on customer service for his company.
I provided some general communication tips, but realized today that I didn’t mention a personal perspective that I have gained from years on the phone with customer service representatives:
If the customer service representative speaks with a Southern accent, I:
a) believe they want to help me;
b) have found that they do help me; and
c) am in a better mood when I hang up because they are friendly — regardless of how I felt when started the call.
Now, I tend to believe that the people on the call on true Southerners. You can’t fake that hospitality…
Or can you?
It’s something the companies who depend on customer service — and, really, what company these days doesn’t — need to consider. We can teach people how to lose an accent…
Why not teach customer service folks to have one?
Posted in Business, communication, customer service, Education, Friends, Humor, Life, Relationships, Technology, Travel
Tagged accents, bless your heart, Business, communication, customer service, customer service representatives, education, fake it, friendly, friends, good mood, help me, Humor, keep calm and fake a Southern accent, life, Mood, Relationships, South, Southern accent, Southern hospitality, Southerners, technology, telephone, Travel