We hear about bad customer service all the time.
I want to highlight some amazing treatment I received from Miranda, a live chat representative at Discover Card.
As most of you probably know, I earn ‘cash back’ for using my Discover Card — a percentage of my monthly purchases. I can take that cash back as money; use it to pay online purchases; or buy gift cards from partner retailers.
I am a movie junkie…so I buy AMC Theatre gift packs every time.
For $20, I get two movie passes and a $5 gift card for concessions.
In New York City, that’s a $40 value since our movies costs so much more.
It’s a great deal.
Recently I was using some of those $5 gift cards at my local AMC theatre concession stand, and they didn’t work. I tried one after the other…
Nothing.
I used the live chat feature at Discover.com and told Miranda my troubles. When she found out that six of my $5 gift cards were sickly, she immediately sent me six complete AMC Movie Theatre gift packs.
That’s $120 worth of gift packets — $240 by NYC standards — for a mere $30 worth of bad cards for my inconvenience. Now, that’s amazing customer service — above and beyond what I expected.
Thanks, Miranda. (I gave you a great evaluation.)
Giving credit where credit is due
We hear about bad customer service all the time.
I want to highlight some amazing treatment I received from Miranda, a live chat representative at Discover Card.
I am a movie junkie…so I buy AMC Theatre gift packs every time.
In New York City, that’s a $40 value since our movies costs so much more.
It’s a great deal.
Recently I was using some of those $5 gift cards at my local AMC theatre concession stand, and they didn’t work. I tried one after the other…
Nothing.
I used the live chat feature at Discover.com and told Miranda my troubles. When she found out that six of my $5 gift cards were sickly, she immediately sent me six complete AMC Movie Theatre gift packs.
That’s $120 worth of gift packets — $240 by NYC standards — for a mere $30 worth of bad cards for my inconvenience. Now, that’s amazing customer service — above and beyond what I expected.
Thanks, Miranda. (I gave you a great evaluation.)
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Tagged AMC theatres, bad customer service, Business, cash back, commentary, concession stands, credit cards, customer service, Discover Card, entertainment, evaluation, finances, gift card, gift pack, giving credit where credit is due, Humor, Internet, life, live chat, monthly purchases, movie concessions, movie junkie, movie passes, Movies, New York City, online purchases, Relationships, retailers, review, shopping