Category Archives: Twitter

What is it good for?

Twitter_Bird.svgTwitter, that is.

I have lots of friends that just don’t get it and aren’t on it. And I get that. Twitter often causes more harm than good.

But when it comes to customer service, I stand behind the blue bird.

I have had far more success getting results with a single tweet than with hours on hold or emails that go seemingly into the void.

Cable company gripes? Send a tweet. The response is almost instantaneous.

Pizza delivery subpar? Tweet your dissatisfaction. The corporate account will respond, and you might even get a coupon.

And when something good happens, mention that, too.

When I had a high fever from an ear infection on Labor Day, I was relieved to discover the CVS Minute Clinic was open in my neighborhood, so after my visit, I tweeted a thank you.

Minute Clinic responded, asking how I was feeling — nice! — then sent me a direct message, requesting the address of the clinic I visited and my full name and email address.

I received a $20 gift certificate via email a couple of days later, and I would imagine my local Minute Clinic got some props, too.

Tweets matter!

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Bad manners

You have to love Brits. So proper,  so polished, so personable.

Wimbledon has always been a prime example…until this year.

image

Novak Djokovic, the defending champion, beat Roger Federer in Sunday’s final.

And Wimbledon had the bad manners to telegraph their choice for the trophy. Both before and after the match, their social media feeds were full of Federer — waxing poetic on the possibility of his eighth title, and openly weeping at his eventual defeat.

In contrast, Serena Williams’ win in the ladies’ championship was celebrated without question or sadness for those she felled along the way.

I expect more from you, Wimbledon.  Remember — even Federer had to defeat favorites in his early years at the tourney.

Today’s top men’s seeds deserve the same respect.

Deja super vu

Second only to Pete Carroll’s really bad play call in the final seconds of last night’s Super Bowl is Left Shark.

He even has his own hashtag on Twitter.

Don’t know who #leftshark is? He was one of Katy Perry’s backup dancers. And his moves and killer costume earned him, in a matter of moments, his own Twitter account and social media stardom.

But just like his lesser lauded twin, Right Shark, I found Perry’s entire entourage a bit derivative.

There. I said it.

When I turned over to the half-time show, I thought I was watching a repeat of Pee Wee’s Playhouse.

pee wee

Ya gotta admit — the stage show borrowed his color palette.

And #leftshark? I’m pretty sure his ancestor showed up on Saturday Night Live some 35 years ago.

Landshark2So, don’t feel so bad, Pete.

You weren’t the only one who made a bad call last night.