A friend in the education biz recently developed a course on customer service for his company.
I provided some general communication tips, but realized today that I didn’t mention a personal perspective that I have gained from years on the phone with customer service representatives:
If the customer service representative speaks with a Southern accent, I:
a) believe they want to help me;
b) have found that they do help me; and
c) am in a better mood when I hang up because they are friendly — regardless of how I felt when started the call.
Now, I tend to believe that the people on the call on true Southerners. You can’t fake that hospitality…
Or can you?
It’s something the companies who depend on customer service — and, really, what company these days doesn’t — need to consider. We can teach people how to lose an accent…
Why not teach customer service folks to have one?
Posted in Business, communication, customer service, Education, Friends, Humor, Life, Relationships, Technology, Travel
Tagged accents, bless your heart, Business, communication, customer service, customer service representatives, education, fake it, friendly, friends, good mood, help me, Humor, keep calm and fake a Southern accent, life, Mood, Relationships, South, Southern accent, Southern hospitality, Southerners, technology, telephone, Travel
While this weekend’s episode of Saturday Night Live with guest host Charlize Theron won’t go on any “Best of” lists, there was one Digital Short that is getting a lot of attention.
In “Tourists,” SNL cast members (including Theron) dressed up as — you got it — tourists and pranked the good people of New York City with indecipherable questions, unknown accents, picture taking confusion and general craziness.
It was very funny.
And I want to point out — despite all the weirdness that SNL threw at them, every New Yorker really tried to help them out.
Points for us!
Posted in Celebrities, Comedy, Commentary, Entertainment, Humor, Life, Television, Travel
Tagged accents, Best Of list, celebrities, Charlize Theron, comedy, commentary, crazy, digital short, entertainment, Humor, late night, life, New York City, picture taking, points for us, pranks, questions, review, Saturday Night Live, Television, tourists, Travel, video, weirdness