Tag Archives: accents

Bless your heart

A friend in the education biz recently developed a course on customer service for his company.

I provided some general communication tips, but realized today that I didn’t mention a personal perspective that I have gained from years on the phone with customer service representatives:

southern accentIf the customer service representative speaks with a Southern accent, I:

a) believe they want to help me;

b) have found that they do help me; and

c) am in a better mood when I hang up because they are friendly — regardless of how I felt when started the call.

Now, I tend to believe that the people on the call on true Southerners. You can’t fake that hospitality…

Or can you?

It’s something the companies who depend on customer service — and, really, what company these days doesn’t — need to consider.  We can teach people how to lose an accent…

Why not teach customer service folks to have one?

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We’re really nice

While this weekend’s episode of Saturday Night Live with guest host Charlize Theron won’t go on any “Best of” lists, there was one Digital Short that is getting a lot of attention.

SNLTourists

 

In “Tourists,” SNL cast members (including Theron) dressed up as — you got it — tourists and pranked the good people of New York City with indecipherable questions, unknown accents, picture taking confusion and general craziness.

It was very funny.

And I want to point out — despite all the weirdness that SNL threw at them, every New Yorker really tried to help them out.

Points for us!