Look what finally came in tbe mail:
Now, where should I hang it….
Posted in communication, Education, Humor, Life, New York City
Tagged communication, diploma, education, graduate certificate, Humor, life, New York City, NYU, publishing
“We’re visiting from Arizona.”
“Our town is about an hour outside of Tucson.”
“We took the ferry to the Statute of Liberty, and now we have to meet our daughter up at 96th and Broadway, so we’re taking the train up there. Hopefully we are on the right train — is this the right train?”
“We’ve found our way around the city pretty well so far…at least, I think we have.”
None of these comments are that remarkable…typical tourist conversation on the subway.
What is remarkable was this lady’s projection. I was all the way at the other end of the subway car, and it was like she was standing right in front of me.
The person she was talking to? Never caught a syllable.
One thing’s for sure — she will ever get lost in the city. Her family will be able to hear her coming and going.
Posted in communication, Family, Humor, New York City, tourism, transportation
Tagged Arizona, communication, conversation, daughter, family, ferry, Humor, i can hear you, megaphone, New York City, Statute of Liberty, subway, tourists, transportation, Tucson, vocal projection
For more than a decade, I have taught classes to university students and corporate clients alike, emphasizing the importance of communication.
But the cautionary tale on tonight’s Project Runway team competition drives the point home better than any workshop or one-to-one coaching session.
One team’s inability to communicate — about anything — led to a truly terrible garment and a very expected exit for one (since her partner had immunity).
Sorry Hanmiao — but you kinda had it coming.
Posted in communication, Entertainment, Fashion, Humor, Relationships, Television
Tagged cautionary tale, class, coching, communication, competition, designer, entertainment, Fashion, garment, Hanmiao Yang, Humor, Project Runway, Relationships, spoiler alert, talk, talk to each other, Television, university, workshop
When I got on the subway this morning, I overhead a woman introduce herself to a man standing close by. Apparently they has begun chatting on the platform.
She had already met her quota: speak to at least one stranger every day.
She probably didn’t know she was supposed to. But studies show that if you do, both you and the stranger will feel better.
Shhhhhhhiiiiiitttttt….we Southerners have known that all along.
Posted in communication, Friends, Health, Humor, Life, New York City, Relationships, transportation, Travel
Tagged communication, conversation, friends, Health, Humor, life, New York City, Relationships, stranger, subway, transportation, Travel
A friend in the education biz recently developed a course on customer service for his company.
I provided some general communication tips, but realized today that I didn’t mention a personal perspective that I have gained from years on the phone with customer service representatives:
If the customer service representative speaks with a Southern accent, I:
a) believe they want to help me;
b) have found that they do help me; and
c) am in a better mood when I hang up because they are friendly — regardless of how I felt when started the call.
Now, I tend to believe that the people on the call on true Southerners. You can’t fake that hospitality…
Or can you?
It’s something the companies who depend on customer service — and, really, what company these days doesn’t — need to consider. We can teach people how to lose an accent…
Why not teach customer service folks to have one?
Posted in Business, communication, customer service, Education, Friends, Humor, Life, Relationships, Technology, Travel
Tagged accents, bless your heart, Business, communication, customer service, customer service representatives, education, fake it, friendly, friends, good mood, help me, Humor, keep calm and fake a Southern accent, life, Mood, Relationships, South, Southern accent, Southern hospitality, Southerners, technology, telephone, Travel
So, I was waiting to board my flight home at O’Hare today when I witnessed this little scene in the gate area:
A kind-looking woman in her 60’s complimented a young boy of 4 or 5 on his cap. It was a mustard yellow corduroy, a twin of the hat his father was wearing.
But he just stared at her.
She said a few more words, smiling, encouraging him to interact. Nothing. And all I could think was — we have taught kids today to be so wary of strangers, he was too frightened to even say ‘thank you’ to an innocent compliment.
A few minutes later, the woman left the area. And the little boy’s father leaned over and started talking to him…and whatever he said, it certainly wasn’t English.
Huh. I guess not speaking the language could be a reason, too.
Posted in Airplanes, Children, Humor, Life, Relationships, Travel
Tagged airplanes, airports, children, communication, gate area, Humor, life, O'Hare airport, Relationships, stranger danger, Travel
Change is good. I preach it; I teach it.
So why can’t I change my email address?
I am old enough to remember not having an email address at all. When I was at Hallmark Cards in the early to mid-1990’s, working on the first iterations of Hallmark.com and e-cards, the company didn’t even have email addresses for their employees yet.
That’s when I got my very first one through America Online…the email address I continue to use this very day.
Sure, I’ve had others…through different employers, for different interests. But my main email address, the one I give folks for my primary correspondence, is that AOL address I signed up for way back in 1995.
That’s one of the reasons I haven’t changed it – so many people from my past know it. I’ve lived and worked in three different cities, with numerous individuals and companies since I became email-literate. If I change that address, some might lose their only link to me.
But I also recognize that an AOL email address makes me look as dated and old as AOL itself. Now that I have my own website, I should transition everyone over to an email address branded with my name — not with some Internet dinosaur.
But change is hard. I mean…
Change is good.
Posted in Business, Friends, Humor, Internet, Life, Philosophy, Relationships, Technology, Writing
Tagged America Online, AOL, Business, change, change is good, change is hard, communication, e-cards, ecards, email address, email addresses, friends, Hallmark Cards, Hallmark.com, Humor, Internet, philosophy, Relationships, technology, writing