Twitter, that is.
I have lots of friends that just don’t get it and aren’t on it. And I get that. Twitter often causes more harm than good.
But when it comes to customer service, I stand behind the blue bird.
I have had far more success getting results with a single tweet than with hours on hold or emails that go seemingly into the void.
Cable company gripes? Send a tweet. The response is almost instantaneous.
Pizza delivery subpar? Tweet your dissatisfaction. The corporate account will respond, and you might even get a coupon.
And when something good happens, mention that, too.
When I had a high fever from an ear infection on Labor Day, I was relieved to discover the CVS Minute Clinic was open in my neighborhood, so after my visit, I tweeted a thank you.
Minute Clinic responded, asking how I was feeling — nice! — then sent me a direct message, requesting the address of the clinic I visited and my full name and email address.
I received a $20 gift certificate via email a couple of days later, and I would imagine my local Minute Clinic got some props, too.
Tweets matter!
Perfect pair
AMC
Sweetarts
I love you both.
How many matinees have I enjoyed with popcorn in one hand, Sweetarts in the other, and a large diet soda in the seat’s cup holder?
But, alas, that’s only memory now.
For some reason, you two have parted ways, and my favorite movie candy is no longer available at the AMC concession counter.
I have expressed my disappointment at the theatre. I have requested Sweetarts’ return in online surveys. But today —
I’m takin’ it to the tweets.
Resolve your differences. Bring sweet and salty together again. The weekend is here…
And the Egg wants to see a movie.
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Posted in Business, Commentary, customer service, Entertainment, Foods, Humor, Life, Movies, New York City
Tagged AMC theatres, Business, candy, commentary, concessions, customer service, entertainment, Foods, Humor, life, matinee, Movies, New York City, pair, popcorn, soda, Sweetarts, theater