Tag Archives: education

Total eclipse of the sun

My favorite subject in college had nothing to do with my communications major.

I took Astronomy 101 and 102 to avoid the chemistry sequence that my BS degree required. I will always be grateful to the University of Kentucky for this ‘broadening of my horizons,’ because it introduced me to Professor Thomas Troland.

Dr. Troland was one of the best teachers I have ever had. His sense of humor made his classes zip by, and made me a true fan of astronomy, a subject I had little knowledge of prior to college.

If you are interested in the upcoming total eclipse of the sun, I encourage you to give a look-see to this UK news story featuring Dr. Troland, who I am proud to say is a good friend to this day.

A thousand words

I had a hilarious astronomy professor in college who sometimes used questionable photography in his lectures to make sure we were awake.

I saw one of his more fabled pics Friday on a greeting card in a Detroit airport gift shop:

I wish I could remember what point my teacher was making in class when he used it…

My mind is drawing a blank.

Be together

Inspired!

Say it like it is

I ran across a feature today online poking fun at the titles of young adult novels.

I recently took a couple of classes in YA lit at NYU, so this naturally caught my eye. And of all the ‘what they really should be called’ entries, this one made me say, “Oh, hell yeah!”

princess

Suitable for framing

Look what finally came in tbe mail:

image

It’s official!

Now, where should I hang it….

Seeing blue

Pro basketball has never held my interest. The NBA playoffs are in full swing, and my only question is…

“Any former UK players still in the mix?”

When pro ball and UK intersect, I’m in…if only briefly. That’s why I’m stoked about tonight’s NBA draft lottery, which takes place at 8pm right here in New York City.

ukdraftclass

With seven UK Wildcats in the lottery–and freshman forward Karl-Anthony Towns the projected #1 overall pick–I can’t wait to watch the action on ESPN.

As soon as my Wildcats find a home, I will wish them well, and then probably not think about pro ball again (until they start making headway and headlines for their respective teams).

That shouldn’t take long.

Bless your heart

A friend in the education biz recently developed a course on customer service for his company.

I provided some general communication tips, but realized today that I didn’t mention a personal perspective that I have gained from years on the phone with customer service representatives:

southern accentIf the customer service representative speaks with a Southern accent, I:

a) believe they want to help me;

b) have found that they do help me; and

c) am in a better mood when I hang up because they are friendly — regardless of how I felt when started the call.

Now, I tend to believe that the people on the call on true Southerners. You can’t fake that hospitality…

Or can you?

It’s something the companies who depend on customer service — and, really, what company these days doesn’t — need to consider.  We can teach people how to lose an accent…

Why not teach customer service folks to have one?