Tag Archives: Mood

Bless your heart

A friend in the education biz recently developed a course on customer service for his company.

I provided some general communication tips, but realized today that I didn’t mention a personal perspective that I have gained from years on the phone with customer service representatives:

southern accentIf the customer service representative speaks with a Southern accent, I:

a) believe they want to help me;

b) have found that they do help me; and

c) am in a better mood when I hang up because they are friendly — regardless of how I felt when started the call.

Now, I tend to believe that the people on the call on true Southerners. You can’t fake that hospitality…

Or can you?

It’s something the companies who depend on customer service — and, really, what company these days doesn’t — need to consider.  We can teach people how to lose an accent…

Why not teach customer service folks to have one?

Don’t Google this

So Anthony Ryan is ‘out’ on Project Runway.

Cute Anthony Ryan with the big, ever-changing glasses and tiny jeans.

Generous Anthony Ryan who gave his extra $11 to fellow contestant, friend and non-sewer Anya last night — whose money fell out of her cleavage at Mood — the evening’s eventual winner.

Most importantly, talented Anthony Ryan, who has put together some of the most creative looks on the program all season.

Remember the birdseed dress from the Petland Discounts challenge?  Should have won.


Or the glorious red number from the crazy circus week challenge? He and Laura made stilts look chic.

And my personal fav — the artwork-inspired evening gown from the museum challenge.

Whackadoo and wearable.

I love my Anthony Ryan.  He’s a fan favorite, too, based on the votes tallied at Lifetimetv.com.

I’m not embarrassed to admit that I was in a complete snit last night after the judges announced the results.

One note — if you feel as I do, don’t Google ‘Anthony Ryan’ anytime soon.

It will totally poke a hole in your rage balloon.