Tag Archives: Southern accent

Bless your heart

A friend in the education biz recently developed a course on customer service for his company.

I provided some general communication tips, but realized today that I didn’t mention a personal perspective that I have gained from years on the phone with customer service representatives:

southern accentIf the customer service representative speaks with a Southern accent, I:

a) believe they want to help me;

b) have found that they do help me; and

c) am in a better mood when I hang up because they are friendly — regardless of how I felt when started the call.

Now, I tend to believe that the people on the call on true Southerners. You can’t fake that hospitality…

Or can you?

It’s something the companies who depend on customer service — and, really, what company these days doesn’t — need to consider.  We can teach people how to lose an accent…

Why not teach customer service folks to have one?

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Movies matter

Do movies change lives?

Mark Cousins of The Telegraph spent six years traveling the world compiling a history of film.  That process convinced him that movies do indeed make a difference.  (They did in his life.  Six years — geez.)

Here’s his list of the Top 10 movies that changed the world.

Me?  I don’t need to travel the globe to know movies make an impact.  I can’t imagine life without them, so my list is a bit more personal.  (Okay, it’s completely personal.)

Top 10 Movies that Changed My World

The Godfather (1972): Due to my youth, I didn’t see the movie when it was released.  But thanks to an overly enthusiastic film professor in college, I spent six weeks of my life watching it. And analyzing it.  As a result, I hate it and all things mafia.

The Way We Were (1973): This was my introduction to Robert Redford and movie romance.  I have been faithful to both ever since.  I’ve watched that film literally hundreds of times.  The opening strains of its Oscar-winning song start the waterworks every time.

Foul Play (1978): This Chevy Chase-Goldie Hawn comedy was Chevy’s first movie post-SNL and introduced Dudley Moore to American audiences.  It was also the first time I remember laughing with my mother in a movie theatre.  Cherished memory.

Airplane! (1980): I was sick when I left the theatre — facial muscles and ribs sore from laughing so incredibly hard.  I think I knew even then that I was witnessing the birth of a whole new genre of comedy.  “Ain’t that a pisser.”

Ordinary People (1980): I went to see this film because Robert Redford directed it — I told you I was faithful — and was stunned by the subject matter, the performances, the mood, the music.  Who knew Mary Tyler Moore could be so cold?  I have watched it again and again.

Amadeus (1984): My love affair with costume drama began with this amazing film.  I knew very little about Mozart before I saw it; it inspired me to learn more.  If it’s on television, my day is decided (and it takes about a day to watch — it’s that long).  Mesmerizing.

Broadcast News (1987): I was working at a television station and dating a news reporter when this movie was released, so it hit very close to home. Loved hearing a Southern accent on a leading lady, too. (Holly Hunter should have won the Oscar, btw.)

When Harry Met Sally (1989): I think this movie appears on most women’s Top 10 lists.  We all have those friendships with men that either have or could or should spark something ‘more.’  This was the fantasy with the perfect actors cast to make it come true.

The Shawshank Redemption (1994): A movie ‘bromance’ with Morgan Freeman in the mix to make it heartfelt and meaningful.  Everything about this movie is perfect — the setting, the script, the casting.  Another marathon, it takes up a whole day when it comes on TV, but it’s worth it.

The American President (1995): It was Aaron Sorkin’s warmup to The West Wing, and what a wonderful one it was.  Michael Douglas and Annette Bening make every word ring true, and Martin Sheen learned a few tricks — as Chief of Staff — that came in handy for his future role as President Jed Bartlet (also a Sorkin production).

In the more than 15 years since, lots of other great movies have had an impact on my life.  But these 10 laid the foundation for the films, filmmakers and stars to come.

I’ll be thinking of them today as I head to — where else? — the theatre.