Tag Archives: telephone

Call me

phoneDear Time Warner:

Call me.

Ms. King didn’t enjoy your phone calls, and who can blame her.  Your customer service representatives called her  — after she explained that they had the wrong number — an additional 74 times to harass her about a previous client’s unpaid bill.

Now a court says you owe her $229,500 under the Telephone Consumer Protection Act.

So, call me instead.  I’m an actual Time Warner Customer. I even pay my bills. And I’ll only charge you…$1,000 a call.

BARGAIN.

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Telephone tip

samsung galaxy s5I depend on my cellphone.

Most people do these days.

It’s never more apparent than when you misplace it or break it for even a single day.

It’s like losing a limb.

And I am ever so grateful to have my cellphone in hand when I’m walking down the sidewalk and see a couple of petition people lying in wait.

Like today.

I’m sure the two young ladies had something important to discuss with me — they always do, right? — but I just wanted to be on my way.  And my cellphone allowed me to do just that.

As soon as the petition people were in view, I put the cellphone to my ear and begin having a fascinating conversation.

With no one.

The petition people don’t bother folks on the phone.

Give it a try yourself sometime.

Bless your heart

A friend in the education biz recently developed a course on customer service for his company.

I provided some general communication tips, but realized today that I didn’t mention a personal perspective that I have gained from years on the phone with customer service representatives:

southern accentIf the customer service representative speaks with a Southern accent, I:

a) believe they want to help me;

b) have found that they do help me; and

c) am in a better mood when I hang up because they are friendly — regardless of how I felt when started the call.

Now, I tend to believe that the people on the call on true Southerners. You can’t fake that hospitality…

Or can you?

It’s something the companies who depend on customer service — and, really, what company these days doesn’t — need to consider.  We can teach people how to lose an accent…

Why not teach customer service folks to have one?